Policy scope
This policy describes the general approach for XpertManager services. The written proposal, order form, statement of work, product terms, or partner agreement for your engagement will control if it says something different.
Refund & Service Policy
Fair discussion before any payment.
Each XpertManager engagement can have a different scope. Payment, cancellation, delivery, and refund details must be agreed in writing before work begins.
Last updated: 20 September 2026 · Please obtain legal review before public launch.
Before work starts
We aim to document scope, price, deliverables, payment milestones, timeline, revision rounds, assumptions, third-party costs, and the responsibilities of both parties before work begins.
Deposits and project payments
A deposit or advance payment may be required to reserve time, start planning, or begin delivery. The applicable agreement will state whether a payment is refundable, the conditions for cancellation, and when later milestones become due.
Custom service work
Website, software, mobile app, marketing, AI, and automation work can include time already spent on discovery, design, development, configuration, testing, project management, and third-party services. Refund eligibility, if any, will be assessed against the written agreement and completed work.
Changes to scope
Requests that materially change approved scope, content, integrations, timelines, or deliverables may require a written change request, revised estimate, and revised delivery date. Work outside an agreed scope is not automatically included in the original price.
Cancellation
If you need to cancel, please notify us promptly in writing. We will review work completed, committed third-party costs, reserved resources, and the cancellation terms in the applicable agreement before confirming any amount due or potentially refundable.
Third-party fees
Domain, hosting, advertising, app-store, payment-provider, API, platform, and other third-party charges are subject to that provider's own policies. Unless our written agreement explicitly says otherwise, we cannot refund fees retained by a third party.
Product access and subscriptions
OOrgin is currently in development. Any future product access, subscription, trial, renewal, cancellation, and refund terms will be shown in the applicable product agreement before activation.
White-Label and Affiliate programs
Fees, commissions, eligibility, cancellation, and payment terms for partner programs will be set out in the relevant written agreement. A public programme description is not an offer or a guarantee of acceptance.
How to raise a concern
Contact xpertmanagercom@gmail.com promptly with your name, order or agreement reference, the issue, and any helpful supporting detail. We will review the request using the written terms that apply and respond through the contact method available to us.
Charge disputes and legal review
Please contact us before raising a payment dispute so we can try to resolve the issue quickly. This public policy requires final review and approval by the business owner and a qualified legal adviser before launch.